Solutions for Business
Automate long-term relationships with clients providing higher levels of service and minimizing manual time-consuming touch points (i.e. follow up emails, leaving voicemail messages).
JourneyLabs is a mobile, cloud-based Journey Management Platform that allows for creation of custom journeys that automate interactions and automatically trigger responsive actions as needed. By having the most important actions automatically escalated, staff can ensure they are focusing on the clients that need the most immediate attention.
Engage Your Customers
- Create and schedule questionnaires with a dynamic visual questionnaire builder.
- Identify trends in customer sentiment and respond in real-time by tailoring actions instantly.
- Trigger alerts based on responses to immediately identify issues.
- Allow customers to ask for assistance or provide feedback as needed.
- Schedule reminders of upcoming events.