The JourneyLabs Platform

An Always-available, Virtual Customer Advocate

The JourneyLabs platform allows organizations to easily design and modify their participants’ digital journeys anywhere, anytime while retaining a longitudinal record and key data for analytics.

Our proprietary cloud and mobile platform optimizes enhanced information collection to enable responsive action, as well as long term relationship analytics.

Dynamic Visual Survey Builder

Zero-Code graphical designer provides and easy-to-use interface that allows for construction of sophisticated surveys, with logic jumps and event based triggers utilizing a Dynamic Decision Support (DDS) engine. Complex feedback loop pathing increases the system’s ability to respond contextually. Drag and drop logic branches to quickly edit and configure complex designs powered by an extensible Action Flow engine.

Participant Dashboard

Easily view current risk level, monitor risk level trends, view activity timeline, recent communications and completed surveys of a participant, all from a single pane.

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Survey Instruments

Utilize an interactive drag-and-drop graphical survey designer.

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Messaging & Service Desk

Private and secure communication between participants and organizations.

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Tasks & Activities

Create and monitor custom events and activities for each participant.

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Data Sensor

Collect and analyze sensory data from mobile devices.

Emergency Channels

Establish tailored emergency actions, workflows and surveys.

Branching Interactions

Initiate logic jumps based on the participant’s responses.

Event Driven

A participant’s responses can trigger custom events and actions.

Conditional Workflows

No-code workflow engine triggers event-based actions.

Predictive Analysis

Highlight behavior changes beyond defined thresholds.

Participants remain in your care and need you
even when they are on the go.
They want instant solutions.
Engage them with confidence with JourneyLabs.