The JourneyLabs Platform
An Always-available, Virtual Customer Advocate
The JourneyLabs platform allows organizations to easily design and modify their participants’ digital journeys anywhere, anytime while retaining a longitudinal record and key data for analytics.
Our proprietary cloud and mobile platform optimizes enhanced information collection to enable responsive action, as well as long term relationship analytics.
Dynamic Visual Survey Builder
Zero-Code graphical designer provides and easy-to-use interface that allows for construction of sophisticated surveys, with logic jumps and event based triggers utilizing a Dynamic Decision Support (DDS) engine. Complex feedback loop pathing increases the system’s ability to respond contextually. Drag and drop logic branches to quickly edit and configure complex designs powered by an extensible Action Flow engine.
Easily view current risk level, monitor risk level trends, view activity timeline, recent communications and completed surveys of a participant, all from a single pane.
Utilize an interactive drag-and-drop graphical survey designer.
Messaging & Service Desk
Private and secure communication between participants and organizations.
Tasks & Activities
Create and monitor custom events and activities for each participant.
Collect and analyze sensory data from mobile devices.
Establish tailored emergency actions, workflows and surveys.
Initiate logic jumps based on the participant’s responses.
A participant’s responses can trigger custom events and actions.
No-code workflow engine triggers event-based actions.
Highlight behavior changes beyond defined thresholds.