JourneyLabs™ Mobile App Terms of Use

Effective Date: 08/28/2018

Please read this Terms of Use Agreement (this “Agreement”) carefully before downloading or using the JourneyLabs mobile application (the “App”). The App’s Privacy Policy governs the Company’s use of your data and is incorporated by reference into this Agreement. You may access the Privacy Policy at any time through this link.

To use our App, you must review and accept this Agreement by clicking on the “I Agree” button or other mechanism provided. Once you click “I Agree”, this Agreement (including the Privacy Policy) becomes a binding legal agreement between JourneyLabs Inc. (the “Company”) and you.

Apps; Services

The App is a patient engagement platform that allows health care clinicians (“Clinicians”) to have continuous communication with their patients (“Patients”). Depending on the Clinician, a Patient may have the ability to give freeform feedback, get assistance, and/or take surveys.


All references to “we,” “us,” or “our” will be construed to mean the Company. Patients may also be referred to as “Users.” In addition, all references to “you” or “your” will be construed to mean you as a User.


The Company reserves the right to modify this Agreement at any time, without prior notice, by posting an amended Terms of Use that is always accessible through the Terms of Use link. Your continued use of the App following our posting of new Terms of Use will constitute binding acceptance of the modifications.

The Company does not provide professional or medical advice

Any medical feedback or information provided by a Clinician through the use of the App is solely the opinion and advice of the Clinician and not the opinion or advice of the Company. Reliance on any information provided by a Clinician is solely at the Patient’s own risk.

If you have a medical emergency or any other emergency situation, immediately call 911. Do not rely on the App for assistance in emergency situations.

User requirements

You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist-supporting” country, and you are not listed on any U.S. Government list of prohibited or restricted parties.

Your content

You are solely responsible for your posts and the consequences of posting them. The App acts as a repository of your content and the Company does not necessarily agree with your views and opinions. In addition, you represent and warrant that you own or have the necessary license to any intellectual property contained in the content that you post.

In the event you delete your account, you remove the App from your mobile device, or the Company terminates your account, the Company may immediately delete your account and all data, including, but not limited to, accumulated messages and data.

The App is not intended nor designed to be a backup or storage system. Do not use the App to store documents, images, or messages of an important or sensitive nature. All data will be deleted after a period of twelve (12) months.

Communication via SMS or email

In addition to the internal communication mechanisms internal to the App, the App also facilitates communication via SMS (i.e., text messages) and email between Patients and Clinicians. You are advised not to send confidential information, personal information, or health information by SMS or email.

Also, be aware that many email systems electronically filter for “spam” and/or “viruses.” That filtering process may result in email communications being quarantined (i.e., potentially not being received by the intended party) and/or delayed in reaching the intended party. Therefore, we cannot guarantee that the intended party will receive email communications at all or that they will receive the communications in a timely manner.

Accordingly, you should send any communications that are particularly important, contain sensitive information, or whose delivery is time-sensitive through the App itself instead of through SMS or email.

Prohibited uses

You are expressly prohibited from the following:

  1. Taking any action that will cause an unreasonable burden on the Company’s infrastructure;
  2. Attempting to access or navigate the content through any manner other than the App;
  3. Reverse engineering, disassembling, modifying, adapting, or otherwise tampering with the App;
  4. Mining the content or performing any other data gathering, extraction, or competitive analysis;
  5. Attempting to exploint any possible vulnerability in the App or overloading, “flooding,” “spamming,” “crashing,” or otherwise attempting to interfere with the Company’s service to others;
  6. Attempting to inject a virus, worm, or other malware into the App;
  7. Posting any content that contains racially, sexually, or otherwise offensive language;
  8. Posting any content that is defamatory, harassing, threatening, or abusive in nature;
  9. Posting any content that may create a risk of harm or loss with regard to physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you or any other person;
  10. Poting any content that may create, constitute, or encourage a crime or tort; or
  11. Posting any content that violates any third-party rights, including intellectual property rights and rights of publicity and privacy.

This list of prohibitions is not exhaustive. At any time, with or without notice and with or without cause, for any reason or no reason, if the Company determines, in its sole discretion, that any of your actions are inappropriate or disruptive, the Company reserves the right to terminate access to your account, to terminate your ability to post to the App, and to refuse, delete, or remove any of your content.

The Company will investigate actions that may involve violations of system or network security and may involve and cooperate with law enforcement agencies in the prosecution of users who are involved in such violations. These violations may result in civil and/or criminal liability.

The Company has no obligation to monitor posts to the App or to exercise any editorial control over such posts; however, we reserve the right to review such posts and to remove any material that, in our judgment, is not appropriate.

Third parties

If you use the App on an Apple iOS device, Apple Inc. will be a third-party beneficiary of this Agreement. If you use the App on an Android operating system device, Google, Inc. will be a third-party beneficiary to this Agreement. These third-party beneficiaries are not parties to this Agreement and are not responsible for the provision or support of the App in any manner. Furthermore, you are subject to the terms and conditions as set forth in the applicable third-party beneficiary’s terms of service and privacy policy.

Third-party software

The App may contain third-party software that requires notices and/or additional terms and conditions. Such required third-party notices and/or additional terms and conditions may be requested from the Company and are made a part of and incorporated by reference into this Agreement. By using this App, you are also accepting the additional terms and conditions, if any, required by these third-party software notices and terms and conditions.

Ownership of intellectual property

The material provided in the App is protected by law including, but not limited to, United States copyright law and international treaties. The Company is the exclusive owner of or is the licensed user of all designs, text, graphics, images, video, information, logos, button icons, source and binary computer code, audio files, and other content in the App. The Company also owns or is licensed to use the computer code, scripts, design elements, graphics, interactive features, artwork, text communications, and any other content (collectively “Content”) that may be found in the App. This intellectual property of the Company and/or third-party licensors is protected by copyright, trademark, and/or patent laws. All rights not expressly granted in this Agreement are reserved by the Company.

You shall not copy or adapt any computer code that Company creates for the generation or display of the App; this code is protected under copyright law.

You shall not reproduce, display, publicly perform, distribute or other use the Content for any public or commercial purpose in any manner likely to cause confusion among consumers as to its source, that dilutes the strength of the Company’s or a Clinician’s property, or that otherwise infringes the Company’s or an Clinician’s intellectual property rights.

You shall not sell or modify the Content or use the Content in any other application, web site, or in a networked computer environment for any purpose.

We claim no intellectual property rights in content uploaded or posted by you.

DMCA notice

The Company respects the intellectual property rights of others and expects you to do the same. The Company will remove all infringing content if properly notified that it infringes third-party copyrights, and may do so, at its sole discretion, without prior notice at any time. Under the United States Digital Millennium Copyright Act of 1998 (the “DMCA”), it is the Company’s policy to respond expeditiously to copyright owners who believe content infringes their rights. The Company reserves the right to remove any content without prior notice to you, any other user, or any third party. If you believe that content made available through the App infringes your copyright, you may send us a notice requesting that it be removed or that we block access to it. If you believe that such a notice has been filed wrongfully against you, the DMCA lets you send us a counter notice. Notices and counter notices must meet DMCA’s requirements. We suggest that you consult your legal advisor before filing a notice or counter notice. Be aware that there can be substantial penalties for false claims.

Notices and counter notices may be sent to our copyright agent at [email protected]. It is our policy, in appropriate circumstances, to terminate the account of any user who has committed multiple infringements.

Availability of services provided by the App

Although it is the Company’s intention for the services provided by the App (“Services”) to be available as much as possible, the Services may be temporarily unavailable from time to time for maintenance or other reasons. The Company assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, or theft, destruction, unauthorized access to, or alteration of, communications between a Patient and a Clinician. In addition, the Company is not responsible for any technical malfunction or other problems of any telephone network or internet service provider, computer systems, servers, computer or mobile phone equipment failure (including, but not limited to, powered off equipment and dead batteries), software failures, failure of email or SMS transmissions, or damage to your mobile device related to or resulting from using or downloading the App and/or in connection with the Services.

Warranty disclaimers

It is your sole responsibility to determine whether the App meets your needs and expectations. By using the App, you understand and agree that the use is at your sole risk and you assume all risk. The App is provided “as is” and “as available” and we do not make any representation or warranty with respect to the App. The Company disclaims any implied warranties of merchantability, completeness, timeliness, correctness, non-infringement, or fitness for any particular purpose. The Company does not represent or warrant that: (i) the App will be secure, timely, uninterrupted, or error-free or operate in combination with your hardware, software, system, or data; (ii) the App will meet your requirements or expectations; (iii) the App will be free of viruses or other harmful components; (iv) there will be no unauthorized access to or use of our App; or (v) there will be no unauthorized access of any personal or health information stored by the Company. The Company does not warrant, endorse, guarantee, or assume responsibility for any information or advice provided to any Patient by a Clinician.
You specifically acknowledge that the Company is not liable for any action or inaction of any third parties, including both Patients and Clinicians, and the risk of injury or death from the foregoing rests entirely with you.

The Company makes no representation or warranty regarding the availability, the services, or other functionality of the App; and you acknowledge and agree that your use of the App and your reliance on advice or information provided to you by any Clinician using the App is at your own risk and discretion.

These disclaimers constitute an essential part of this Agreement. No use of the App is authorized except under these disclaimers. If implied warranties may not be disclaimed under applicable law, any implied warranties are limited in duration to the period required by applicable law. Some jurisdictions do not allow limitations on how long an implied warranty may last so the above limitations may not apply to you.

Warranty disclaimers

You understand and agree that the Company has no control over the acts or omissions of any Clinician and that the Company makes no representations or warranties about the quality of the services provided by any Clinician. You understand and agree that the Company is not responsible for the conduct, whether online or offline, of any Clinician. As such, the Company expressly disclaims any and all liability whatsoever for any controversies, claims, suits, injuries, and/or damages arising from or in any way related to the App.

The Company will not be involved in any disputes between Patients and Clinicians. The Company is not responsible for disputes, claims, losses, injuries, or damages of any kind that might arise during and after use of the App.

To the full extent permitted by law, the Company is not liable for any direct, indirect, punitive, special, incidental, consequential, or exemplary damages (whether in contract, tort (including negligence), or otherwise) which includes, but is not limited to, damages for personal injury or wrongful death, damages resulting from lost data, failures in communication or response issues regarding medical emergencies, or the use or inability to use the App, arising out of or in connection with the App, even if the Company has previously been advised of, or could have reasonably foreseen, the possibility of such damages. In addition, the Company is not liable for the disclosure of any information pursuant to this Agreement and Privacy Policy. These limitations will apply notwithstanding any failure of the essential purpose of any limited remedy. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. In no event will the Company’s total liability to you for all damages, losses, and cause of action, whether in contract, tort (including, but not limited to negligence), or otherwise exceed $1,000.

You and the Company agree that the warranty disclaimers and limitations of liability in this Agreement are material, bargained-for bases of this Agreement, and that they have been taken into account in determining the consideration to be given by each party under this Agreement and in the decision by each party to enter into this Agreement. You and the Company agree that the warranty disclaimers and limitations of liability in this Agreement are fair and reasonable.

Except as may be provided for in this section, if you are dissatisfied with the App or do not agree with any provisions of this Agreement, your sole and exclusive remedy is to discontinue using the App.

Assumption of risk

You agree and understand that you assume all risks when using the App, including, but not limited to, any and all risks associated with your interactions with Clinicians and any unavailability of services.


You shall indemnify and hold the Company harmless from all claims or cause of actions, liabilities, damages, costs, fines, penalties, and expenses (including attorneys’ fees) occurring from or related to your: (a) use or misuse of the App; (b) acts and omissions on or off the App; (c) violation of this Agreement; (d) violations of any rights of a third party; (e) disputes with or between you and Clinicians; or (f) violation of any law or regulation. This indemnification extends to all of Company’s agents, employees, contractors, directors, and officers, as well as anyone involved in creating or providing services to the Company. The Company may assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In this case, you shall cooperate in asserting any available defenses.

Except for actions to protect intellectual property rights and to enforce an arbitrator’s decision hereunder, all disputes, controversies, or claims arising out of or relating to this Agreement or a breach thereof will be submitted to and finally resolved by arbitration under the rules of the American Arbitration Association (“AAA”) then in effect. There will be one arbitrator, and such arbitrator will be chosen by mutual agreement of the parties in accordance with AAA rules. The arbitration will take place in Sanford, Florida, USA, and may be conducted by telephone or online. The arbitrator will apply the laws of the State of Florida, USA, to all issues in dispute. The controversy or claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party. The findings of the arbitrator will be final and binding on the parties, and may be entered in any court of competent jurisdiction for enforcement. Enforcements of any award or judgment will be governed by the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards. Should either party file an action contrary to this provision, the other party may recover attorneys’ fees and costs up to $1000.00. You agree that any cause of action arising out of or relating to your use of the App must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Jurisdiction and venue

The courts of Seminole County in the State of Florida, USA, and the nearest U.S. District Court in the State of Florida will be the exclusive jurisdiction and venue for all legal proceedings that are not arbitrated under this Agreement.

Controlling law

This Agreement will be construed under the laws of the State of Florida, USA, excluding rules regarding conflicts of law. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.

Designed for use only within legal jurisdictions

Access to this App from locations where its use or contents are illegal is not authorized. You acknowledge and agree that you access and use the App at your own volition and you are responsible for compliance with local law.

Onward transfer of personal information outside your country of residence

Any personal and health information we collect with this App will be stored and processed in servers located only in the United States. If you reside outside of the United States, you consent to the transfer of personal and health information outside your country of residence to the United States.


If any provision of these terms is declared invalid or unenforceable, such provision will be deemed modified to the extent necessary and possible to render it valid and enforceable. In any event, the unenforceability or invalidity of any provision will not affect any other provision of these terms, and these terms will continue in full force and effect, and be construed and enforced, as if such provisions had not been included, or had been modified as above provided, as the case may be.

Force majeure

We shall not be liable for damages arising out of causes beyond our reasonable control and without our fault or negligence, including, but not limited to, Acts of God, acts of civil or military authority, fires, riots, wars, embargoes, Internet disruptions, hacker attacks, or communications failures.

User suggestions to the Company

The Company welcomes your feedback with regard to the App. However, the Company will not accept any creative ideas, suggestions, inventions, or materials other than those we have specifically requested (“Suggestions”). If you submit these Suggestions regardless of this stated policy, the Suggestions will automatically become the property of the Company. None of the Suggestions will be subject to any obligation of confidentiality and we shall not be liable for its disclosure or use. The Company will have exclusive ownership of all now known or later discovered rights to the Suggestions and will be entitled to unrestricted use of the Suggestions for any purpose whatsoever, commercial or otherwise, without compensation to you.


Please review this App’s Privacy Policy at this link. This Privacy Policy is incorporated by reference into this Agreement and governs your use of the App.

Contact Information

If it becomes necessary for you to contact the Company for any reason, you may do so by using the following information:

[email protected]

JourneyLabs Inc.
1511 E. State Road 434, Suite 2001
Winter Springs, FL 32709