Drive customer engagement influenced by real-time customer insights

JourneyLabs helps organizations drive digital engagement influenced by real-time customer insights through a transformative technology platform and intelligent Journey design.

Cloud-based, transformative technology platform

JourneyLabs gives organizations the ability to drive customer engagement influenced by real-time customer insights through a transformative technology platform and intelligent Journey design.

Our proprietary cloud and mobile platform optimizes enhanced information collection to enable responsive action, as well as long-term relationship analytics.

Features designed for:

  • Any Process, Program or Pathway 

  • Monitoring Risk, Engagement & Satisfaction

  • Mobile, Wearable & IoT Device Support

  • No-Code, Drag-and-Drop Journey Building

 

Risk

“How far on or off the path to the best outcome is the user?”

User risk can be tracked and automatically adjusted based on responses and interactions throughout the journey.

Once pre-defined thresholds are crossed, automated interactions such as chat, emergency phone calls and messages can automatically be triggered.

Engagement

“Are users doing what they’re supposed to be doing, when they’re supposed to be doing it?”

Keeping user on their journeys results in the best outcomes.

Engagement levels can be tracked throughout the journey. Alerts, actions and notifications can be automated to alert when engagement levels decline.

Satisfaction

“Are users happy with the journey?”

User satisfaction is key to continued engagement with protocols. Satisfaction levels can be monitored based on responses to questions, alerts, actions and notifications.

These levels can be automated to allow rapid response when satisfaction levels decrease.

How We Automatically Engage Your Participants

How JourneyLabs Scales for Your Organization

1. Build

Digitize your process or workflow to build your journey.

2. Guide

Guide customers through a program or path with insight-influenced engagement.

3. Automate

Automate and course-correction through real-time measurement of Risk, Engagement and Satisfaction.

4. Augment

Augment personalized interactions and connect people when needed.

Test drive your Journey. Request your personalized demo today:

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